Shipping & Returns


Product Return and Refund Policy

Diaper N Kidswear Factory Outlet values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return the product, you may do so under the following policy, which applies to all returns, refunds and exchanges.

Product Returns

There are no returns on adult and baby diapers and no exchange if the pack is opened. Sorry for the inconvenience but we can gladly offer you Store Credit.


Returned products must be shipped to our location at: Diapers N Kiswear Factory Outlet 4800 Sheppard Avenue East, Scarborough ON M1S 4N5. We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.

Restocking Fee

A restocking fee of 25% will be charged for all products returned.

Damaged Items and Shortages

Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center at 416-615-1636 from 10:30 AM to 6:30 PM Eastern Standard Time, Monday to Friday (excluding holidays).


Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.

Non-Returnable Items

Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.

Undeliverable Merchandise

You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

Effective Date of Policy: 01 January 2022